Privacy Policy

This Privacy Policy applies to all visitors, customers, and users of trendcottonhub.com, operated by Trend Cotton Hub. It explains how we collect, store, use, and protect your personal information.

If you have any questions regarding privacy or data protection, please contact us at service@trendcottonhub.com during our customer service hours, Monday through Saturday, 9:00 AM–6:00 PM.

1. Data Controller

Data Controller: Trend Cotton Hub

Official Website: trendcottonhub.com

Contact Email: service@trendcottonhub.com

2. Personal Information We Collect

We only collect the information reasonably necessary to process orders and provide customer service, including:

Contact Information

• Full name

• Shipping address

• Email address

• Telephone number

Order and Transaction Information

• Products purchased

• Order number

• Payment records

• Shipping and tracking information

Website Usage Information

• Device type and model

• Browser information

• Pages visited and browsing activity

Customer Communications

• Messages and inquiries submitted through our website contact forms or sent to our customer service email.

We do not store complete sensitive payment information, such as full credit card details or PayPal login credentials. Payment processing is handled independently by compliant third-party payment service providers.

3. How We Use Your Personal Information

We use collected information only for legitimate business purposes, including:

Order Fulfillment

To process orders, prepare and ship products, arrange international delivery, and send order and shipping confirmation emails.

Customer Service and After-Sales Support

To handle returns, exchanges, refunds, replacement requests, and shipping-related inquiries or disputes.

Website Improvement

To analyze website usage and browsing behavior in order to improve product presentation, website layout, functionality, and the overall shopping experience.

Fraud Prevention and Risk Management

To verify the authenticity of orders and help prevent fraudulent purchases, unauthorized transactions, and payment disputes.

Marketing Communications

If you voluntarily subscribe to our marketing communications, we may send you information about new cotton clothing collections, promotions, and special offers. You may unsubscribe from these communications at any time.

Legal and Regulatory Compliance

To retain transaction and business records when required to comply with applicable tax, commercial, consumer protection, and other legal requirements.

4. Use of Cookies

Our website uses cookies and similar tracking technologies to improve the shopping experience.

Essential Cookies

These cookies are necessary for core website functions, including shopping cart, login, and checkout functionality. They generally cannot be disabled through our website.

Analytics Cookies

These cookies collect information about website visits and usage patterns to help us improve website performance and functionality.

Marketing Cookies

These cookies may help us understand browsing preferences and provide more relevant product recommendations and marketing content.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the website.

5. Information Sharing

We do not sell, rent, or otherwise transfer your personal information to unrelated third parties.

We may share limited information with trusted service providers when necessary to operate our business, including:

Shipping and Logistics Providers

Shipping addresses and necessary contact information may be shared for the purpose of delivering your order.

Payment Service Providers

Basic transaction information required to process payments may be transmitted to compliant third-party payment service providers.

Legal and Regulatory Authorities

We may disclose relevant information when required by applicable law or in response to a valid legal request, court order, or lawful request from a government authority.

All third-party service providers we work with are expected to protect customer information and handle personal data in accordance with applicable confidentiality and data protection requirements.

6. Data Security

We use commercially reasonable and industry-standard security measures to help protect personal information against unauthorized access, disclosure, alteration, or misuse.

Our security measures may include:

• HTTPS-encrypted website connections;

• Regular server security inspections and maintenance;

• Internal access controls and permission management for customer data.

If we confirm a data security incident that may affect your personal information, we will take appropriate measures and notify affected users where required by applicable law.

7. Your Privacy Rights

Depending on applicable law, you may have the following rights regarding your personal information:

Right to Access

You may request information about the personal data we hold about you.

Right to Correction

You may request corrections to inaccurate information, such as your shipping address, telephone number, or email address.

Right to Deletion

After any outstanding orders, disputes, or legal obligations have been resolved, you may request the deletion of your personal information, subject to applicable legal retention requirements.

Right to Unsubscribe

You may unsubscribe from marketing and promotional emails at any time.

To submit a privacy-related request, please contact us at service@trendcottonhub.com. We aim to process privacy requests within 7 business days.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and to comply with applicable legal and regulatory requirements.

• Order and shipping records: Retained for up to 5 years where necessary for tax, commercial, accounting, or legal record-keeping requirements;

• Marketing subscription information: Retained until you unsubscribe or request removal, subject to applicable legal requirements;

• Cookie and browsing data: Certain cookie data may be automatically deleted after 12 months, depending on the type of cookie and its purpose.

9. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy from time to time.

Any updated version will be published directly on the Privacy Policy page of our website. Your continued use of the website after an updated policy has been posted indicates your acknowledgment of the revised policy, to the extent permitted by applicable law.

10. Privacy Contact

If you have any questions, concerns, requests, or complaints regarding personal information or privacy protection, please contact us at:

Email: service@trendcottonhub.com

Customer Service Hours: Monday to Saturday, 9:00 AM–6:00 PM.

We will review and respond to privacy-related inquiries as soon as reasonably possible.