Frequently Asked Questions (FAQ)

The information provided below is consistent with our Shipping Policy, Return & Exchange Policy, Privacy Policy, and Terms of Use.

If you cannot find the answer to your question, please contact us at service@trendcottonhub.com during our customer service hours, Monday through Saturday, 9:00 AM–6:00 PM.

1. Orders

Q1: How do I place an order on trendcottonhub.com?

A: Browse our cotton clothing collections and add your preferred items to your shopping cart. Proceed to checkout, enter your accurate shipping information, select your preferred payment method, and complete the payment. Once your payment is successfully processed, you will receive an order confirmation email.

Q2: Can I modify or cancel my order after placing it?

A: Before your package has been shipped, you may contact us by email to request a change to your shipping address or size, or to cancel the entire order.

Once the package has been shipped, the order can no longer be modified or canceled.

Q3: How can I check the status of my order?

A: After your payment is successfully completed, we will send you an order confirmation email containing your order number. You may provide your order number to our customer service team, who can assist you in checking the preparation and shipping status of your order.

2. Shipping and Delivery

Q4: What shipping methods do you offer?

A: We currently offer one standard shipping method. No additional shipping fee is charged.

Q5: How long does delivery take?

A: Orders are generally shipped within approximately 1–3 days after purchase. Delivery usually takes approximately 10–15 days after shipment.

Q6: How can I track my package?

A: Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and a tracking link.

If you cannot find the email, simply provide your order number to our customer service team, and we can help retrieve your tracking information.

Q7: What should I do if my order is delayed or my package is lost?

A: If the shipping carrier officially confirms that your package has been lost, please provide your order number and supporting documentation confirming the loss. You may then choose either a full refund or free reshipment.

For delayed packages, we will assist you in contacting the shipping provider and following up on the delivery status.

3. Returns, Exchanges, and Refunds

Q8: How can I request a return for a cotton clothing item?

A: You must submit a return request to our customer service email within 30 days of receiving the item. The item must be unworn and have all original tags intact.

Once your request is approved, we will provide the return address and further instructions.

Q9: How long does it take to process a refund?

A: After our warehouse receives and inspects the returned item, we will initiate the refund within 3–7 business days.

The time required for the funds to appear in your account depends on the processing time of your payment provider.

Q10: What should I do if I receive a damaged or incorrect item?

A: Please take clear photos of the outer packaging and the damaged or incorrect item within 48 hours of delivery. Send the photos together with your order number to our customer service email.

After verification, you may choose either a free replacement or a full refund.

4. Payment and Account

Q11: What payment methods do you accept?

A: We accept payment via PayPal.

Q12: Do I need to create an account to place an order?

A: No. You may complete your purchase as a guest without registering an account.

Creating an account allows you to conveniently view your order history and receive exclusive promotional offers.

5. Customer Service

Q13: How can I contact customer service?

A: You can contact our official customer service team at:

Email: service@trendcottonhub.com

During our business hours, you may also contact us through direct messages on our official social media channels.

Q14: What are your customer service hours?

A: Our customer service hours are:

Monday to Saturday: 9:00 AM–6:00 PM

We do not process customer service email inquiries on Sundays or official public holidays.